Project Summary
The Martindale-Nolo’s Client Service Center (CSC) redesign, is an online tool that allows both subscribing attorneys and law firms to optimize their profiles as well as manage their products and services. The information entered by Martindale’s customers directly publishes to both websites, Martindale.com and Lawyers.com. Working closely with Martindale-Nolo’s Product and Customer Service teams, I helped to develop a friendlier user-experience for their subscribers by providing a more streamlined interface. Newer features such as Return on Investment reports and the Ratings and Reviews section were also introduced. In turn, the redesign also allowed the Customer Service team to be more efficient and multi-task.
